Terms of purchase and use

Seller and support

Pheon Agency Ltd, company number 17324549, registered in England and Wales. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Support: help@pheonagency.co.uk.

Product and price

How Do I Get Clients? is an online business education programme for domiciliary care providers. The price is GBP 99 as a one-off payment, with no recurring subscription. It includes 13 sections and 37 downloadable tools.

Focused Pheon Academy modules are priced at GBP 9.99 each as a one-off payment, with no recurring subscription. They are independent learning products with audio, workbook-style materials and practical exercises. They are not endorsed by CQC and do not guarantee registration, ratings, contracts, clients, employment outcomes, financial outcomes or legal compliance.

Pheon Academy Provider plans are annual subscriptions for the learner capacity selected at checkout. They renew automatically each year unless future renewal is cancelled before the renewal date. The annual price, capacity and any founding-price period are shown before payment and recorded with the Stripe subscription.

Provider subscriptions

Provider subscriptions include the online Care Workforce Training course, manager access and the selected number of learner places. Managers can archive leavers and retain their training history. Learner places are subject to the replacement allowance shown in the manager dashboard and must not be used to rotate unlimited people through a smaller plan.

A founding provider price applies for the first three annual subscription periods while the subscription remains continuously active. After that period, renewal moves to the standard price identified at checkout. Cancelling ends future renewal; paid access continues to the end of the current annual period unless Stripe or Pheon confirms otherwise.

The account owner can open Stripe's secure billing portal from the manager dashboard to update payment details or cancel future renewal. If payment fails, learner access may be paused while manager records and training history are retained.

Access

Access begins after Stripe confirms a successful payment and the Academy creates or updates the purchaser's entitlement. The account does not currently have a fixed expiry date. Access remains available while the purchaser's account is active and Pheon continues to operate and make the product available. This is not a promise of perpetual or lifetime operation.

The purchasing account is for that customer's personal or internal business use. Login details and paid access must not be shared, resold or transferred without Pheon's written permission. Downloaded tools may be retained for the purchaser's own internal business use, subject to the intellectual-property terms below.

Digital content and cancellation

Before payment, you must actively ask us to provide immediate access during the 14-day cancellation period and acknowledge that your statutory right to cancel that digital-content purchase is lost once supply begins. We record this acknowledgement and include it in the purchase confirmation.

This does not remove your statutory remedies where digital content is faulty, misdescribed or not supplied with reasonable care and skill. Contact help@pheonagency.co.uk about a cancellation, refund or product problem. Your statutory rights remain unaffected.

Intellectual property

Pheon retains ownership and copyright in the lessons, templates, calculators, tools, downloadable materials and course design. Purchase grants a limited right to use them personally or within the purchaser's own business. It does not transfer ownership or permit publication, resale, sublicensing, uploading to shared libraries, or distribution to third parties.

Educational outcomes

The Academy provides education, preparation and implementation tools. How Do I Get Clients? does not guarantee clients, enquiries, revenue, contracts or commercial success. Your CQC Registered Manager Interview does not guarantee an interview outcome, fitness decision or registration. Results depend on the learner's circumstances, knowledge, preparation and decisions made by relevant third parties.

Updates and availability

Pheon may update the programme to maintain accuracy, security and usefulness. We aim to keep the Academy reasonably available but maintenance, security events and services outside our control may cause interruptions. Nothing in these terms excludes or limits liability where doing so would be unlawful or removes rights that consumer law gives you.

Law

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you may also have the benefit of statutory protections and courts available where you live.